At Eli & Kai, your privacy matters to us. We are committed to protecting your personal data and respecting your rights. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
1. Who We Are
Eli & Kai is a family-run business based in Abu Dhabi, UAE. We design and sell handcrafted leather journals and accessories through our online store.
Our legal trading name is:
Eli & Kai Trading LLC
If you have any questions, contact us at: info@eliandkai.com
2. What Information We Collect
We collect personal information when you:
- Place an order
- Subscribe to our mailing list
- Book a video consultation
- Use our contact forms
- Browse the website (via cookies)
This includes:
- Name, email, phone number
- Shipping & billing addresses
- Payment method (processed securely via third-party providers)
- IP address, device type, and browsing behaviour
We do not store your full payment card details — these are processed securely via platforms like Stripe
3. How We Use Your Data
We use your data to:
- Fulfil and ship your orders
- Send order confirmations and delivery updates
- Provide customer service and support
- Improve our website and product offerings
- (If opted in) Send you marketing updates and offers
We never sell your data to third parties.
4. Marketing & Communications
With your permission, we may send emails about:
- New products or collections
- Launches and pre-orders
- Promotions and discounts
- Journal inspiration or content
You can unsubscribe at any time using the link at the bottom of any email or by emailing info@eliandkai.com.
5. Sharing Your Data
We only share data with trusted service providers necessary to run our business, such as:
- Payment processors (Stripe)
- Delivery partners (DHL, Aramex)
- Website hosting and email services
- Shopify (eCommerce platform)
All third-party services we use are GDPR-compliant and only process your data on our instructions.
6. Data Storage & Retention
Your data is stored securely on encrypted systems and only retained as long as necessary:
- For legal, accounting, or tax purposes (up to 7 years)
- For order history and repeat customer convenience
- For marketing, until you opt out
7. Cookies
We use cookies to:
- Analyse traffic and site performance
- Enhance user experience (e.g. remembering your cart)
- Run marketing campaigns (e.g. retargeting ads)
You can control cookies in your browser settings or opt out via our cookie banner when visiting the site.
8. Your Rights
Depending on your jurisdiction (UK GDPR, UAE DP Law), you may have the right to:
- Access a copy of your personal data
- Correct or update your data
- Request deletion of your data
- Object to processing (e.g. for marketing)
- Withdraw consent at any time
Please email info@eliandkai.com for any requests.
9. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect data from minors.
10. Data Transfers
As we are based in the UAE but serve international customers, your data may be processed in different countries. All transfers follow strict security and data protection standards.
11. Policy Changes
We may update this Privacy Policy from time to time. The latest version will always be available on our site, and we’ll notify you of major changes via email (if applicable).
12. Contact
Have questions? You can contact us any time at:
